Resolved -
After a period of monitoring we can confirm that all backlogged requests have now cleared and this issue is resolved
Aug 2, 16:29 BST
Monitoring -
The fix has been applied and we can now see requests being successfully processed. We will now enter into a period of monitoring
Aug 2, 10:43 BST
Update -
We are still awaiting a response from Visa for the correct remediation to be provided, issue remains open
Aug 1, 09:03 BST
Update -
An external ticket with Visa has had to be raised in order for the correct fix to be applied. We are now awaiting a response from them
Jul 31, 21:41 BST
Identified -
The issue has been identified and suitable mitigation is being applied
Jul 31, 20:21 BST
Update -
We are continuing to investigate this issue.
Jul 31, 20:14 BST
Investigating -
We are currently investigating an issue affecting activations through to Visa Offers Platform resulting in payment card linking being held in a pending state
Jul 31, 19:13 BST